Terms and Conditions of Service

Welcome to Lifetime Health. These Terms and Conditions (hereinafter referred to as the "Terms") are a binding legal agreement between you (the "Client", "User", "You") and Lifetime Health Plus Care Private Limited ("Lifetime Health", "Company", "We", "Us", "Our"). By accessing our website (www.lifetimehealth.in), using our mobile platform, booking our services, or interacting with our healthcare professionals in any capacity, you agree to be bound by these Terms. This agreement governs the use of our website, all services provided by the Company, including home healthcare services, and other interactions between the Client and the Company.

These Terms constitute a comprehensive legal understanding, and we encourage you to read them thoroughly. If you do not agree with any part of these Terms, you should discontinue the use of our services and website immediately. Continued usage of our platform implies consent to the entirety of these Terms.

Lifetime Health provides a wide range of healthcare services, primarily focused on delivering high-quality care in the comfort of your home. Our services include, but are not limited to, in-home nursing care, physiotherapy sessions, long-term and short-term caregiver or attendant support, diagnostic sample collections, home lab test execution, rental and sale of medical equipment, chronic care management packages, teleconsultation with qualified doctors, post-operative rehabilitation support, and palliative care programs.

Our services are designed to bridge the gap between hospital-based care and at-home recovery, offering patients an affordable and timely alternative. Each service is delivered by qualified professionals who are either employed by or contracted through Lifetime Health and have been screened for credentials, behavior, and health safety compliance.

You must be at least 18 years of age to use our services. If you are under 18, you may only use our services under the supervision and with the consent of a parent or legal guardian. By using the services, you confirm that all information provided by you is accurate, complete, and up to date. You agree to maintain the safety and professionalism expected during service delivery, including ensuring that a clean, safe, and respectful environment is provided for our healthcare professionals.

Users are responsible for making themselves available during the scheduled appointment time and providing a valid address, contact details, and medical history as required. The user also agrees to immediately notify Lifetime Health of any changes in health status or address which may affect the delivery or appropriateness of the service.

Appointments for all services can be booked through the Lifetime Health website, mobile application, or customer service helpline. Once a booking is made, the client will receive a confirmation message detailing the scheduled date and time of service, name and role of the assigned professional (where applicable), and scope of service to be rendered.

Any changes to the appointment timing, address, or type of service must be requested with reasonable notice. While we make every effort to honor the originally scheduled time, factors such as traffic, prior appointment delays, or emergencies may lead to rescheduling. In such cases, Lifetime Health will communicate proactively and provide revised timelines. Any last minute request will not be entertained.

The client is hereby requested to submit their service request at least 4 hours prior to the scheduled service time. The company will make every effort to accommodate the request based on available time slots. In the event that the customer fails to raise the request within the specified timeframe, the company will attempt to adjust the service time according to the available slots. If the necessary adjustments cannot be made, the service may either be rescheduled or canceled.

We recognize that plans can change, and we offer flexibility for rescheduling or canceling appointments. However, to protect the time and resources of our healthcare providers, the following policies are in place:

1. Diagnostics, Labtests, and Medical devices:

   Clients may cancel these services any time prior to the status being updated to “Arrival in progress.” Once a professional has been dispatched or has arrived at the client's location, or if the sample collection/execution has started, a cancellation fee of INR 250 will be charged. The balance, if any, will be refunded to the original mode of payment.

2. Nursing, Physiotherapy, and Caregiver services:

   Cancellations made more than two hours in advance of the scheduled appointment will not incur any charges. If cancellation occurs within two hours of the scheduled time or if the professional has already arrived at the client's location, a cancellation fee of INR 250 will apply. For ongoing or package-based services, refunds will be processed on a pro-rata basis after deducting the applicable cancellation charges

   Clients are hereby requested to utilize package-based orders within 6 months of purchase. Failure to do so will result in the automatic cancellation of the service, and no pauses or extensions will be granted. Additionally, there will be no compensation provided for any unused services.

3. No-Shows:

   If the client is unavailable at the service address at the agreed time, and the service cannot be delivered due to non-responsiveness, unavailability, or entry refusal, it will be considered a no-show. A no-show fee of INR 250 will be charged and the remaining amount, if any, will be refunded to the original mode of payment.

   Lifetime Health reserves the right to review accounts with repeated cancellations or no-shows and may limit or suspend future bookings based on historical misuse.

We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, RuPay), UPI, Net Banking, and Cash.

For prepaid services paid through digital means, any refund resulting from cancellation or service adjustments will be credited to the same account used for the original payment within 5 to 7 working days. Upon receipt of the necessary valid details from the customer, the refund process will be initiated within 24 hours. Please note that it may take an additional 5 to 7 working days for the refunded amount to be credited to the account from the time of the request is raised for the refund.

For services paid in cash, the client must provide valid bank account details (Account Number, IFSC Code, Beneficiary Name) to facilitate refunds. Refunds will not be provided in physical cash under any circumstance. Clients are responsible for providing accurate banking details, and Lifetime Health is not liable for failed transactions due to incorrect data.

While Lifetime Health endeavors to provide professional and safe medical services, we are not a replacement for hospital emergency care or critical inpatient treatment. Our services are intended for stable or non-emergent medical conditions that can be managed in a home setting.

We do not assume responsibility for complications resulting from withheld information, non-compliance with medical advice, or any pre-existing health condition unknown to us. Our professionals act within the scope of their expertise and training; any off-label use, emergency, or deviation from protocols is not recommended or covered by our liability.

In no event shall Lifetime Health’s total liability exceed the amount paid for the specific service rendered. We shall not be held responsible for indirect, incidental, or consequential damages arising out of the use or inability to use our services.

Clients are expected to treat all healthcare professionals and service providers with respect and dignity. Any form of verbal or physical abuse, harassment, threats, or inappropriate conduct may result in immediate termination of services without a refund. We reserve the right to involve legal authorities if any staff safety is jeopardized.

Clients must ensure that the premises are hygienic, free of hazardous conditions, and suitable for healthcare service delivery. Pets should be secured, and the environment must be conducive to clinical work.

Lifetime Health is committed to protecting your personal and health-related information. All personal data collected is stored securely and used in accordance with the Information Technology Act, 2000, and applicable privacy laws. Our Privacy Policy explains what data we collect, how we use it, and with whom it may be shared. By using our services, you consent to the data practices described therein.

We may share your data with authorized third-party labs, diagnostic centers, or specialists for the limited purpose of delivering the service you requested. No data will be sold or disclosed without your consent, except where mandated by law.

All content on the Lifetime Health website and mobile platform, including but not limited to text, graphics, logos, images, software, service marks, and interface elements, is the exclusive property of Lifetime Health Plus Care Pvt. Ltd. and is protected under Indian intellectual property laws. Unauthorized reproduction, redistribution, or commercial use of this content is strictly prohibited and may result in legal action for infringement.

Lifetime Health may revise, amend, or modify these Terms at any time by updating this document on our website. Continued use of the services after such changes constitutes acceptance. We also reserve the right to terminate, suspend, or restrict access to services for any reason, including breach of these Terms, suspected fraud, safety concerns, or operational issues.

These Terms shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or in connection with these Terms or services provided by Lifetime Health shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

For any queries, disputes, or support, you may contact us through the following:
Email: hello@lifetimehealth.in
Phone: 8071188091

By proceeding to book or use any service from Lifetime Health, you affirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must refrain from using our services.

During the provision of services, it is the client's responsibility to keep their valuable belongings secure. In the event of loss or misplacement, Lifetime Health Plus Care Private Limited shall not be held liable for any damages or claims arising from such incidents.